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There is a wealth of information that can be found here but if you still have any questions, please contact us here.

Important


To comply with California Alcohol Server laws, and to protect and verify your identity while taking the course, once your payment is received, you will be sent an email with the link of the course and your password. You can only access the course through the link sent to you via email. If you lost or misplaced the email, please contact us back from the account you registered for us to resend your access to the course.

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Frequently Asked Questions


RBS training is not mandatory at the state level, however many cities and counties have made RBS training mandatory. Depending on the city or county you work in you may be required to complete an RBS program. Your employer may also mandate RBS certification as a requirement for employment.
Becoming Seller/Server certified is an important step in ensuring that you serve and sell alcohol responsibly. In some cases, you may receive a lower penalty for violating a sales or service law if you have been certified. Your employer may also require that you be Seller/Server certified before you begin work.
California Server training is valid for 2 years.
We accept the following Credit Cards: VISA, MASTER CARD, AMERICAN EXPRESS AND DISCOVER. The fee for the Alcohol Server Permit Training Course is $12.50 SUMMER PRICE SPECIAL $12.50
We should mention thy can use these cards through PAYPAL.
If the webpage gets refreshed or the back browser button is used during the order processing, a duplicate charge can occur. Please contact Customer Support within 30 days for a refund.
Our online course is about 120 minutes in length. Plus a 20 minute multiple choice final exam.
Yes, after enrolling in the online course, you can begin whenever you are ready. You have six months from the date you purchase the training course to complete it.
No, you can login/logout of the online course at anytime. Your position in the course will be saved and you will continue from where you last left off when you log in again.
Your position in the course is saved as you progress through it. You will always begin from where you last left off. You have six months from the date you purchase the course to complete it.
Our online certification course will work on almost any computer with Internet access. Prior to beginning the online training, our system will check your computer to ensure it meets the minimum requirements. If your computer does not meet these requirements, you will be instructed on how to continue.
Yes, our course works with both dial-up and high-speed internet connections. Our system will detect which type of connection you are using. If you are on a slower connection, you will be enrolled in a low bandwidth version. If you are using a high-speed connection, you will be enrolled in the high bandwidth version.
We have a support line that is available Monday-Friday during business hours CST at 877 817 0742. Our office is closed on weekends and Holidays, however you can reach us via email & support form 7 days a week to resolve any technical problems that you may have.
If you have already registered for the course and are trying to log into your account, you are probably entering your log in and password wrong. The name you entered when you first registered is your site username. If you enter it differently when trying to log into your account, the system will not recognize the number and will treat you like a new student. Please verify that you are entering the correct name when trying to login.
Send us an email at momentsnotice@ymail.com from the email account that you registered from, and provide your name and log in name. We will reply with your password.
You will have 2 attempts at the Final exam. If you fail both attempts, then we require that you start the course over from the beginning. You will be prompted to start again.
There are several reasons your course may not open. First, the course will open in a new window or tab. Depending on your internet settings, your pop up blocker may block the course from opening. You will need to allow the pop up or disable the pop up blocker.
Currently we only offer an HTML based software course for the best user experience. It is faster and works literally in any computer in the world. This course supports all major browsers except the AOL browser. To use an alternate browser with America Online, follow the steps below: Connect to the internet as you normally do. Once connected to the internet, click the START button found in the lower, left hand corner of your screen. Click PROGRAMS In the sub-menu click on INTERNET EXPLORER. A new internet explorer window will open. In the URL address bar, enter the learning portal website address as you normally would.
First, press the F5 key on your keyboard to refresh the page. This will usually correct the loading issue. If you have pressed the F5 key and the loading error still occurs, follow the instructions below. Open Internet Explorer and click on the Tools option in the menu bar at the top. Click on Internet Options. When the new box opens, click on "Delete Cookies". When that is finished, click on "Delete Files", when that is finished, click OK. Close Internet Explorer and reboot your system. Log back into the course with your username and password. Click on the course in progress. It should start where you left off. If this does not solve the problem, please contact Customer Support.
The final exam consists of 20 multiple-choice questions. The questions on the test are from topics that are covered in the RBS course. You must score at least 70% in order to pass the exam, which means you can answer no more than 6 incorrectly. What happens if I fail the exam? AlcoholCaliforniaServers.com has a 100% pass guarantee. If you fail the final exam twice, we require that you retake the course. With AlcoholCaliforniaServers.com, you can take the course as many times as necessary to receive a passing score on the final exam, at no additional charge.
If you fail both exams, the system will prompt you how to start over. There is no additional charge for this. If you need help getting the course to start over, please contact our support team and a representative will make the necessary changes to your account for you to continue.
The certificate is available in the JPG format. This format requires basic image software that most computers have standard. If you still need help please contact Customer Support.
The RBS certificate is not mailed, it is available in your account at any time for you print additional copies
You can reprint your certificate from your account. Please log in and go to the "My Account" page. Next to the completed course will be a certificate icon. Click the icon and a new window will open with the steps to print additional copies.
For security reason some account information cannot be altered by the student. Please contact support immediately for corrections. The information on my certificate is missing or incorrect. Please contact support immediately for corrections.
Yes, alcoholcaliforniaservers.com is safe and your information is secure. We utilize a GeoTrust SSL certificate enabling up to 256-bit SSL encryption, which is the latest in SSL encryption technology, to ensure your data is secure. 256-bit SSL certificates are the strongest SSL certificates available. GeoTrust is a trusted security partner with a proven track record for reliability and quality and their 256-bit SSL certificates give users an easy way to determine if a site is trustworthy and legitimate. When a user visits a site utilizing a 256-bit SSL certificate, the browser displays a lock at the top or bottom of the browser window.
RBS training is not mandatory at the state level, however many cities and counties have made RBS training mandatory. Depending on the city or county you work in you may be required to complete an RBS program. Your employer may also mandate RBS certification as a requirement for employment. Below are some areas that require training, but please check your local ordinances to see if RBS alcohol training is required in order to be employed at a liquor establishment. City of Ventura City of Rohnert Park City of Newport Beach City of Salinas Alameda County Orange County City of Berkeley
During most training and purchase transactions, alcoholcaliforniaservers.com collects certain personal information about you. This information will never be made available to organizations outside of our site without your consent. This information will not be packaged or sold to any 3rd party entity without your permission. We take your security and privacy seriously. In some areas of our systems, you may be asked to provide information that helps us support you. This information will remain confidential and only used by us to help foster a better and more efficient support environment. In some situations, we may be required to disclose information for law enforcement, regulation, fraud prevention, or if alcoholcalifornaservers.com believes this disclosure necessary to protect you or us. For more information about our privacy policies, please contact us at momentsnotice@ymail.com