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There is a wealth of information that can be found here but if you still have any questions, please contact us here.

Important


To comply with California Alcohol Server laws, and to protect and verify your identity while taking the course, once your payment is received, you will be sent an email with the link of the course and your password. You can only access the course through the link sent to you via email. If you lost or misplaced the email, please contact us back from the account you registered for us to resend your access to the course.

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California responsible sales and service online training.




We offer California responsible sales and service online training. Our online seller/server training course is designed to promote the legal and responsible sale and service of alcoholic beverages in California. Click here to hear a brief course explanation.

RBS training is for anyone selling alcoholic beverages in a store or serving drinks in a bar or restaurant. Bartenders, waiters, and their managers who are RBS certified are more successful in stopping underage drinking and in recognizing the signs of intoxication.

Beverage Server Training


NOW available, Buy with RBS course for $12.50


We offer California responsible beverage sales and service online training. Our online seller/server training course is designed to promote the legal and responsible sale and service of alcoholic beverages in California.

RBS training is for anyone selling alcoholic beverages in a store or serving drinks in a bar or restaurant. Bartenders, waiters, and their managers who are RBS certified are more successful in stopping underage drinking and in recognizing the signs of intoxication.

Our online course focuses on the skills and techniques used to recognize the signs of intoxication and how to intervene to keep your patrons and establishment safe. The training also covers underage drinking, ID checking, and much more.

 

 

 

Course Features


Our online training course is a 2 hour interactive course with full audio narration and engaging real-world scenarios for the best user experience and information retention. Our training course works on all computer devices including: smart phones, tablets, laptops, and PCs. If needed, you can conveniently switch back and forth between your phone (or tablet) and your computer, while taking the course, and you will always be returned to your most recent progress. Once you create an account you can log in from any computer or mobile device and train anytime, anywhere. You have 6 months from enrollment to complete this course. You can log in and out of your training account and your place in the course will be saved. After successfully completing this course and the 20 multiple choice question final exam, you will be able to print your RBS Certificate of Completion from your own printer.

Course Outline


Our online California Alcohol Seller/Server Training Course contains four units of instruction, a course review, a supplement covering alcohol sales and service laws specific to California, and an online final exam. Below is a detailed course outline of topics covered in the course.



Chapter 1


  • - Introduction
  • - Intro 2
  • - Intro 3
  • - Intro 4
  • - Intro 5
  • - Intro 6
  • - Intro 7
  • - Responsible Alcohol Service
  • - Five Responsibilities as a Server
  • - Serving Alcohol Today
  • - Criminal Negligence
  • - What Constitutes an "Ordinary" Person?
  • - Dram Shop Law
  • - Injured Parties and/or Customers May Sue
  • - Dram Shop Laws
  • - Dram Shop
  • - Improper or Unsafe Alcohol Service
  • - Best Way for You to Avoid a Lawsuit
  • - Three Kinds of Duties
  • - House Duties
  • - Professional Duties
  • - Unit Review
  • - More Review
  • - More Review
  • - Ready?
  • - Quiz

Chapter 2


  • - Minors and Age Verification
  • - Is Your Customer of Age?
  • - Warning Signs
  • - You Can Be Held Liable for Serving a Minor
  • - ID Validation
  • - If a Customers ID Does Not Have a Photo
  • - Checking an ID
  • - False IDs
  • - ID Guidelines
  • - If You Are Suspicious About the Validity of an ID
  • - Pick a Method
  • - ID Guides
  • - Refusing an ID
  • - Incident Log
  • - Information to Record in an Incident Log Includes:
  • - Compliance Checks
  • - Unit Review
  • - More Review
  • - If an ID Appears Invalid in Any Way
  • - Ready?
  • - Quiz

Chapter 3


  • - Physical Effects of Alcohol
  • - Alcohol Absorption
  • - Anatomy
  • - Alcohol In the Bloodstream
  • - Blood Alcohol Concentration (BAC)
  • - BAC Chart
  • - Absorption Triggers
  • - Trigger 1: Amount of Consumption
  • - Trigger 2: Speed of Consumption
  • - Trigger 3: Food Consumption
  • - Trigger 4: Metabolic Rate
  • - Other Triggers
  • - Common Diseases and Disorders
  • - Alcohol and Drugs
  • - Any Drug
  • - Alcohol Consumption Myths
  • - Acute Alcohol Poisoning
  • - Drink Tampering
  • - GHB
  • - Protect Your Customers
  • - Unit Review
  • - More Review
  • - Ready?
  • - Quiz

Chapter 4


  • - Intoxication
  • - Recognizing Intoxication
  • - Reasonable Effort to Avoid Serving
  • - Observing Your Customers
  • - Indicators of Intoxication
  • - Reduced Inhibitions
  • - Poor Judgment
  • - Slowed Reactions
  • - Loss of Motor Skills
  • - Tolerance
  • - "Go, Slow, No" Technique
  • - Go Phase
  • - Slow Phase
  • - Non-confrontational Ways
  • - Serving Foods High in Protein
  • - No Phase
  • - Managing Drinking Behavior
  • - It is YOUR Responsibility
  • - Drinking and Driving
  • - Alcohol Relaxes the Muscles in the Eyes
  • - Designated Driver Programs
  • - Handling Aggressive Customers
  • - Diffuse Techniques
  • - Notify the Law
  • - Unit Review
  • - More Review
  • - Ready?
  • - Quiz

Chapter 5


  • - California Alcohol Laws and Regulations
  • - Hours of Sales
  • - Consumption After Hours
  • - Service to Minors
  • - Any Person Under the Age of 21
  • - Any On-sale Licensee
  • - In California
  • - Purchase by a Minor
  • - Possession by a Minor
  • - A Second or Subsequent Violation
  • - It Is the Intent of the Legislature
  • - Employing a Minor
  • - Any Person Under the Age of 18 years
  • - Minors On Premises
  • - Acceptable IDs
  • - Fraudulent or Fake Identification
  • - Refusal of Sale
  • - Sales to Intoxicated People
  • - Driving Under the Influence
  • - Retail Operating Standards
  • - Standards
  • - Disorderly or Disruptive Premises
  • - Administrative Penalties for the Licensee
  • - Statutory Penalties
  • - Conclusion

Certificate of Completion


Upon successfully completing our California RBS course and final exam, you will be able to immediately print your certificate of completion. It will also be emailed to you. Your certification is valid for 2 years from the date of course completion. If you work in a mandatory city or county you may be required to carry your certification while selling and/or serving the alcoholic beverages If you lose your RBS certificate and need a replacement, you can log back into your account and print additional copies.

RBS Training Requirements


RBS Training Requirements
RBS training is not mandatory at the state level, however many cities and counties have made RBS training mandatory. Depending on the city or county you work in you may be required to complete an RBS program. Your employer may also mandate RBS certification as a requirement for employment. Below are some areas that require training, but please check your local ordinances to see if RBS alcohol training is required in order to be employed at a liquor establishment.

 
* City of Ventura
* City of Rohnert Park
* City of Newport Beach
* City of Salinas
* Alameda County
* Orange County

RBS Program Provider


Although the California ABC no longer has a process for approving RBS providers, we continue to meet all the requirements of the State of California providing the SureSell RBS Training course. You can view the California RBS program provider list on the California ABC website.